1. Who these terms cover
These terms apply to a salon or business accepted by Deyram to list services or products on the Platform. The person registering confirms they are authorised to represent and bind the business.
2. Application and verification
Provide accurate business, contact, banking and service information. Deyram may request a valid trade licence/business registration, tax certificate where applicable, Emirates ID, power of attorney where applicable, trademark evidence, and other reasonable verification documents. Deyram may approve, decline or request more information for an application.
3. Your listings and service delivery
You are responsible for ensuring your services and products are lawful, safe, accurately described and available at the stated price. Maintain required licences, permits, insurance and staff qualifications. Keep opening hours, calendar availability, service duration, prices, photos and customer instructions current. Do not accept a booking you cannot fulfil.
4. Orders, communications and operations
Use the provider app or website to manage bookings, customer messages, availability, promotions and business information. Respond promptly, arrive or prepare on time, and report operational problems through the available support channel. You may pause new appointment availability using the controls provided in your account.
5. Fees, commission and settlement
Registration, transaction, service, renewal, cancellation and commission charges may apply where disclosed during onboarding or in a separate commercial agreement. Your dashboard and applicable agreement show the rates and settlement calculation. Deyram may make documented adjustments for refunds, disputes, chargebacks and other amounts properly due. Review partner invoices and settlement statements and raise a question through Support.
6. Cancellation and customer remedies
Provider cancellations are subject to the grace period, 24-hour penalty window, customer compensation and separate Deyram penalty in the Cancellation and Refund Policy. Report emergencies promptly and provide supporting evidence when requested. Deyram may review fault, refund and penalty decisions in exceptional circumstances, subject to applicable law and your commercial agreement.
7. Photos, reviews and intellectual property
Upload only content you own or are authorised to use. Do not mislead customers or post another person's private information. You retain ownership of your content and grant Deyram permission to display it as needed to operate and promote your listing on the Platform. Reviews reflect their authors' experience and may be moderated under the published review rules.
8. Account security, pause and termination
Protect provider login credentials and limit access to authorised staff. Tell Deyram promptly if the account or documents may be compromised. You may pause availability using account controls. Deyram may limit or suspend access for invalid documents, suspected fraud, unsafe or unlawful listings, repeated service failures or a material breach, in accordance with applicable law and any partner agreement.
9. Changes and contact
Deyram may update these terms by publishing a new version, subject to applicable law and any separate commercial agreement. Contact Deyram Support. Read the Registration Terms, Privacy Policy and Cancellation Policy.